Please be advised that we are currently experiencing a higher volume of enquiries and are unable to respond within our usual timeframe.
We will endeavour to respond as quickly as possible, however, if you require a prompt response, you may contact us at: 0800200535 (toll free number) from Monday to Saturday (9.00 - 22.00).
If you have placed an order in error we ask you to contact our customer service team.
We will do our best to assist you any way we can.
Please note! It’s important that you contact us as soon as possible. We always strive for quick deliveries, but this does mean that we may not have much time to cancel your order.
We cannot make any changes (address, size, color) once your order has been placed.
Items in our online shop have stock and are ready to send. Any sizes that are out of stock are marked as unavailable.
On rare occassions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time.
When we are unable to ship an already ordered item, we will not charge your card or PayPal account with the price of the article.
We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.
Our online collection is regularly replenished so it's worth checking back with us regularly.
Alternatively, if the product you are looking for is sold out, you may wish to check availability with your closest Tommy Hilfiger store through our Store Locator.